Best Enterprise Conversational AI Platforms Reviews 2024

Chatbot platform, Enterprise AI chatbot ServiceDesk Plus

enterprise chatbot

Evaluating their suitability and understanding potential constraints is crucial. Although powerful, businesses must be cautious of trade-offs when relying solely on free solutions like OpenAI’s ChatGPT and Google’s Bard. According to the AI term glossary, a chatbot is a computer program developed to respond to human queries by simulating a human-like conversation as voice or text. You should also customize your chats to have your brand’s look and feel and create flows that sound like your customer service.

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. Zendesk is a developer-friendly platform that also integrates with dozens of other support and CRM tools, with existing apps to work with an array of systems from Salesforce to WooCommerce. When setting up your bot implementation plan, start by compiling your FAQs.

Chat Marketing & Segmentation

You also want to ensure agents can consult full customer profiles in one place if they take over a conversation from a bot. Having your enterprise chatbots integrated with your existing customer service software means agents will have an easier time getting the full picture of a customer’s history if a conversation gets transferred. Maruti Techlabs is a name that is bound to appear whenever someone talks about enterprise chatbot companies.

enterprise chatbot

Provide seamless authentication across your enterprise apps with ChatBot single sign-on support. Connect high-quality leads with your sales reps in real time to shorten the sales cycle.

Best Enterprise Chatbot Companies

AI chatbots are Chatbots that use artificial intelligence (AI) and Natural Language Processing (NLP) to understand and answer customer questions automatically by simulating voice or text. The fusion of AI and chatbots represents the convergence of cutting-edge tech and prevalent software. AI chatbots respond in a human-like conversation that’s why they are considered a subset of conversational AI technology. Activechat is another alternative for a customer support conversational platform. It is built to automate responses to customer queries with a state-of-art visual chatbot platform.

enterprise chatbot

These bot interactions helped the business realize what was causing customers to get stuck, prompting them to design a better checkout page that ultimately increased their conversions. Bots are most effective when they’re compatible with your existing systems—especially if you’re an enterprise company that uses a large number of support tools. You want to have the ability to add chat conversation details to customer profiles in other tools. In fact, the top predicted use case of a chatbot is to provide instant responses in emergencies and 35% of people also use chatbots to get an instant resolution to a complaint.

No technology is ever perfect, but Aisera went the extra mile (and then some) to help us get the solution over the finish line. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They’re very helpful in setting up the platform and helping enterprise chatbot to design the implementation plan. ‘Athena’ resolves 88% of all chat conversations in seconds, reducing costs by 75%. “We realized ChatGPT has limitations and it would have needed a lot of investment and resources to make it viable. Enterprise Bot gave us an easy enterprise-ready solution that we can trust.”

enterprise chatbot